Last updated:

24/06/2025

“Assist Providers Australia” ("we", "us", "our") is committed to protecting the privacy of individuals who engage with our services. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information from you when you interact with our advertisements, submit forms, or communicate with us directly. This may include:

Name

Contact details (e.g. phone number, email address)

Location (e.g. suburb or postcode)

NDIS status or interest in support servicesAny other information you voluntarily provide (e.g. support needs)

We do not intentionally collect sensitive information such as health or disability data unless explicitly provided by you and with your informed consent.

2. Purpose of Collection

We collect your information for the primary purpose of connecting you with suitable NDIS service providers. Your information may also be used to:

Match you with one or more NDIS providers

Conduct marketing, advertising, and outreach related to NDIS services

Improve our campaigns and participant experiences

Conduct internal data analysis and service optimisation

Enable follow-up by providers to offer suitable supports

If an initial provider does not respond or is not a fit, we may share your details with other providers to ensure you get timely access to support.

3. Disclosure of Information

By engaging with Assist Providers and submitting your personal information, you acknowledge and agree that:

Your data may be disclosed to multiple NDIS providers in order to best match your needs

We retain full autonomy to reassign or redistribute your information if the original provider does not fit your needs or follow up

Your data may be used across multiple campaigns for the purpose of improving outcomes and service quality

We may work with trusted contractors or third-party tools (e.g. CRMs, ad platforms) to manage and store your data securely

We will not sell your data to unrelated third parties without your explicit consent

All disclosures are made for the purpose of connecting you with NDIS supports and improving participant access to care.

4. Data Ownership and Redistribution

All leads and information collected through our ads, campaigns, and platforms are the exclusive intellectual property of Assist Providers.
This means:

Assist Providers has full rights to manage, distribute, and reassign lead dataIf a provider does not sign or engage a lead within three (3) months from the date of introduction to the provider, Assist Providers reserves the right to reallocate that lead to one or more alternative NDIS providers, at its sole discretion and without further notice to the original provider

Leads are treated as proprietary business assets and form part of our ongoing service model and provider success framework

5. Business Sale and Transfer of Assets
In the event of a business sale, acquisition, merger, or restructure, all lead data and participant information may be transferred to the acquiring entity as part of Assist Providers' intellectual property and business assets.

The new entity will continue to manage and use this data in accordance with this Privacy Policy (or an updated version provided to you).

6. Data Security

We take reasonable steps to protect your personal information from:
Loss

Misuse

Unauthorised access

Modification or disclosure

Your information is stored on secure, password-protected systems, and only accessed by authorised personnel or partners.

7. Access, Correction and Your Rights

You have the right to:

Request access to the personal information we hold about you

Correct any inaccuracies in your data

Withdraw consent or opt out of further contact

Request your data be deleted from our systems

To exercise these rights, contact us using the details below.

8. Consent

By submitting your personal information via our forms, ads, or website, you:

Consent to Assist Providers collecting, storing, and using your data as outlined in this policy

Understand your data may be shared with multiple providers for the primary purpose of accessing NDIS support

Agree that if a provider does not act on your lead within 3 months, your details may be reassigned to another provider

You may withdraw your consent at any time by contacting us directly.

9. Contact Us

If you have any questions, concerns or wish to request access to your personal information, please contact us:
Assist Providers
Email:

[email protected]